update need to be accepted on account page

I am trying to update my apps on my MacBook Pro and I keep getting a message that says "Unable to update <app name>"

To update this app, you need to accept it on the Account page in the App Store.



MacBook Pro 13”, macOS 10.14

Posted on Apr 5, 2019 7:04 AM

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Question marked as Top-ranking reply

Posted on Apr 6, 2019 4:57 PM

Hello k_k_mac,


Welcome to the Apple Support Communities. I understand the apps aren't updated because of a message stating they can't be accepted.


When you go to the account page on your Mac (open the App Store app then tap on your email on the bottom left-hand side), it should list your purchases. An 'Accept' button will be next to the apps that need to be accepted in order to updated with the Mac.


Best regards.

12 replies
Question marked as Top-ranking reply

Apr 6, 2019 4:57 PM in response to k_k_mac

Hello k_k_mac,


Welcome to the Apple Support Communities. I understand the apps aren't updated because of a message stating they can't be accepted.


When you go to the account page on your Mac (open the App Store app then tap on your email on the bottom left-hand side), it should list your purchases. An 'Accept' button will be next to the apps that need to be accepted in order to updated with the Mac.


Best regards.

Jun 18, 2019 3:41 PM in response to chris_g1

"To update this app, you need to accept it on the Account page in the App Store." There is no Accept option anywhere on the App Store screen that lists my software. The answer to this question steps don't work because there is no option to "Accept" Keynote or Pages. Incredibly frustrating. Been using MACS for15 years and never run into this before. This is a NEW IMAC 21.5 Retina 4K 2019 that I purchased yesterday.

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update need to be accepted on account page

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