Newsroom Update

Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

sim not valid

my sister bought this iphone7 from japan and and sent it to me in Bangladesh. but i cant use Bangladeshi sim card in it, it says, SIM NOT VALID. what can i do now?

it was purchased from a used phone vendor. probably it was used with docomo sim earlier.

would you pls solve my problem?

iPhone 7, iOS 12

Posted on Apr 5, 2019 9:30 PM

Reply
Question marked as Best reply

Posted on Apr 5, 2019 9:32 PM

Is that the whole message or is it a longer paragraph? I'm guessing it is longer. Sounds like the phone is locked to Docomo. You will need to contact them and find out what there unlocking policy is, if you qualify, and how to go about unlocking it.

1 reply

sim not valid

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.