Microsoft Office apps crashing

I have 2 iPad Pros and an iPhone all with the latest OS version, which are my personal devices, tied to my personal Apple ID. I've dowloaded various Microsoft apps - Outlook, Onedrive, Skype, Word, Excel, and Powerpoint, which I use using my work Office 365 account. Recently, Word, Excel, and Powerpoint always crash immediately upon launching. I tap the icon, the splash screen comes up, then it quits and the iPad/iPhone goes back to the home screen. Outlook, Onedrive and Skype work fine. I tried signing out of my Apple ID on each device; clearing out my iCloud files; signing out from my work Office 365 account from every app; resetting all the apps; and reinstalling all the apps. Nothing worked. I even did a factory reset of one of the iPads, set it up as a new iPad with my personal Apple ID, then downloaded only Word. It still crashed immediately (obviously I didn't sign into my work Office 365 account this time, since I had no opportunity to do so).


I did some research and found a similar issue which was traced to a problem with Linkedin accounts, but I don't have one. No non-Microsoft apps have any problems.


I then again did a factory reset of the same iPad, but set it up using a new personal Apple ID which I set up just for testing this. I then downloaded Word, signed in using my work Office 365 account, and it worked. I then downloaded all the other Office apps, and they all work.


It therefore looks like there is a problem connected with my original Apple ID. As this is the ID I use, is there anything I can do so that Word, Excel and Powerpoint all work with it?


Thanks in advance.

iPad Pro, iOS 12

Posted on Apr 6, 2019 5:24 AM

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Apr 8, 2019 11:43 AM in response to joffrex

Greetings joffrex,


Thanks for visiting the Apple Support Communities! I understand several of your Microsoft applications unexpectedly quit while launching on both your iPad and iPhone.


The following support article provides troubleshooting suggestions for when apps unexpectedly quit or won't open: If an app unexpectedly quits, stops responding, or won’t open


Since it seems you've attempted the first four troubleshooting steps within the support article, I suggest following the last step to contact the app developer for additional assistance: How to contact an app developer


Let me know how it goes from here.


Kind regards.

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Microsoft Office apps crashing

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