problems after last update

At the end of last March, I've installed 2 updates: the security update 10.13.6 and Safari update 12.1 just after that, I started having problems with the web site filecrypt.cc , that is not working anymore with Safari and it is running badly with Firefox. What can be happening? Do I have to change some setting?

Thanks very much

iMac 27", macOS 10.13

Posted on Apr 6, 2019 6:17 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 6, 2019 3:50 PM

You have Spigot adware and multiple AV apps. Delete the adware by clicking on delete in the Etrecheck report. Or use the manual instructions here:

https://www.thesafemac.com/arg-spigot/

Uninstall the Avira and Intego as per the developers instructions. No Anti-Virus software or so-called “cleaning” apps are needed or recommended for Mac OS. They can conflict with Mac's own built-in security. At best they will slow your Mac by using unnecessary resources and at worst will bork your entire system.

19 replies
Question marked as Top-ranking reply

Apr 6, 2019 3:50 PM in response to altal61

You have Spigot adware and multiple AV apps. Delete the adware by clicking on delete in the Etrecheck report. Or use the manual instructions here:

https://www.thesafemac.com/arg-spigot/

Uninstall the Avira and Intego as per the developers instructions. No Anti-Virus software or so-called “cleaning” apps are needed or recommended for Mac OS. They can conflict with Mac's own built-in security. At best they will slow your Mac by using unnecessary resources and at worst will bork your entire system.

Apr 6, 2019 3:08 PM in response to BDAqua

I have to post it in several parts as it is too big:


EtreCheck version: 5.2 (5029)

Report generated: 2019-04-06 23:56:05

Download EtreCheck from https://etrecheck.com

Runtime: 2:47

Performance: Excellent

Sandbox: Enabled

Full drive access: Disabled


Problem: Other problem

Description: 

after security update, a web site is not permitting me to login


Major Issues:

    Anything that appears on this list needs immediate attention. 


    Adware - Adware detected.

    More than one antivirus app - This machine has multiple antivirus apps installed.


Minor Issues:

    These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 


    Upgradeable RAM - This machine has upgradeable RAM that would help its performance.

    Clean up - There are orphan files that could be removed.

    Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.

    System modifications - There are a large number of system modifications running in the background.

    Limited drive access - More information may be available with Full Drive Access.


Hardware Information:

    iMac (27-inch, Mid 2011)

    iMac Model: iMac12,2

    1 2,7 GHz Intel Core i5 (i5-2500S) CPU: 4-core

    4 GB RAM - Upgradeable

        BANK 0/DIMM0 - 2 GB DDR3 1333 ok

        BANK 1/DIMM0 - 2 GB DDR3 1333 ok

        BANK 0/DIMM1 - Empty 

        BANK 1/DIMM1 - Empty 


Video Information:

    AMD Radeon HD 6770M - VRAM: 512 MB

        iMac 2560 x 1440


Drives:

    disk0 - ST31000528AS 1.00 TB (Mechanical - 7200 RPM)

    Internal SATA 3 Gigabit Serial ATA

        disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

        disk0s2 - D****D (Journaled HFS+) 999.35 GB (619.41 GB used)

        disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB


    disk1 - Samsung SSD 850 EVO 1TB 1.00 TB (Solid State - TRIM: No)

    Internal SATA 3 Gigabit Serial ATA

        disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

        disk1s2 [APFS Container] 1000.00 GB

            disk2 [APFS Virtual drive] 1000.00 GB (Shared by 4 volumes)

                disk2s1 - A***D (APFS) (Shared - 964.32 GB used)

                disk2s2 - Preboot (APFS) [APFS Preboot] (Shared)

                disk2s3 - Recovery (APFS) [Recovery] (Shared)

                disk2s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used)


Mounted Volumes:

    disk0s2 - D****D 999.35 GB (379.93 GB free)

        Journaled HFS+

        Mount point: /Volumes/D****D


    disk2s1 - A***D 1000.00 GB (33.86 GB free)

        APFS

        Mount point: /


    disk2s4 - VM [APFS VM] (Shared - 1.07 GB used)

        APFS

        Mount point: /private/var/vm


Network:

    Interface Bluetooth-Modem: Bluetooth DUN

    Interface en0: Ethernet

    Interface en4: Thunderbolt Ethernet

    Interface fw0: FireWire

    Interface en1: Wi-Fi

        802.11 a/b/g/n

    Interface en5: Bluetooth PAN

    Interface bridge0: Thunderbolt Bridge

    Interface en6: TomTom

    Interface en8: iPad


System Software:

    macOS High Sierra 10.13.6 (17G6030) 

    Time since boot: About 2 hours


Notifications:

    Notifications not available without Full Drive Access.


Security:

    Gatekeeper: Enabled

    System Integrity Protection: Enabled


    Antivirus apps: Avira and Intego

Apr 6, 2019 3:11 PM in response to altal61

Launchd: /Library/LaunchDaemons/com.avira.antivirus.dbcleaner.plist

        Executable: /Applications/Avira.app/Contents/MacOS/dbcleaner

        Details: Exact match found in the whitelist - probably OK


    Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist

        Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

        Details: Exact match found in the whitelist - probably OK


    Launchd: /Library/LaunchAgents/com.hp.help.tocgenerator.plist

        Executable: /Library/Documentation/Help/Hewlett-Packard/TOCGenerator.app/Contents/MacOS/TOCGenerator

        Details: Exact match found in the whitelist - probably OK


    Launchd: ~/Library/LaunchAgents/com.iskysoft.iTransferHelper.plist

        Executable: ~/Library/Application Support/iSkysoft iTransfer/iSkysoft iTransfer Helper.app

        Details: Exact match found in the whitelist - probably OK


    Launchd: ~/Library/LaunchAgents/com.wondershare.TunesGoHelper.plist

        Executable: ~/Library/Application Support/Wondershare TunesGo/Wondershare TunesGo Helper.app

        Details: Exact match found in the whitelist - probably OK


    Launchd: /Library/LaunchAgents/com.avira.antivirus.general.agent.plist

        Executable: /Applications/Avira.app/Contents/MacOS/AV_Scheduler --taskFromDaemon

        Details: Exact match found in the whitelist - probably OK


    Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist

        Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

        Details: Exact match found in the whitelist - probably OK


    Launchd: /Library/LaunchAgents/com.avira.helper.avstats.plist

        Executable: /Applications/Utilities/Avira-Uninstall.app/Contents/MacOS/AvStats server start

        Details: Exact match found in the whitelist - probably OK


    Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

        Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

        Details: Exact match found in the whitelist - probably OK


    Launchd: ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist

        Executable: ~/Library/Application Support/Steam/SteamApps/steamclean Public

        Details: Exact match found in the whitelist - probably OK


Apr 6, 2019 3:14 PM in response to altal61

Kernel Extensions:

    /Library/Application Support/Roxio

        TDIXController.kext (1.6)


    /Library/Extensions

        FileAccessControl.kext (Avira Operations GmbH & Co. KG, 1.2.5 - SDK 10.9)


    /System/Library/Extensions

        ApowersoftAudioDevice.kext (1.0.0d1 - SDK 10.6)

        Soundflower.kext (1.6.6 - SDK 10.6)

        ssuddrv.kext (1.2.61 - SDK 10.6)

        HotSync Classic Seize.kext (3.2.1)


    /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

        ssudmdmcontrol.kext (1.2.61 - SDK 10.6)

        ssudmdmdata.kext (1.2.61 - SDK 10.6)

        ssudmtp.kext (1.2.61 - SDK 10.5)

        ssudserial.kext (1.2.61 - SDK 10.6)


System Launch Agents:

    [Not Loaded] 17 Apple tasks

    [Loaded] 175 Apple tasks

    [Running] 102 Apple tasks


System Launch Daemons:

    [Not Loaded] 37 Apple tasks

    [Loaded] 188 Apple tasks

    [Running] 110 Apple tasks


Launch Agents:

    [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2017-11-12)

    [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2018-02-15)

    [Other] com.adobe.AdobeCreativeCloud.plist (? faec172d - installed 2017-11-12)

    [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2018-12-20)

    [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-12-20)

    [Loaded] com.avira.antivirus.general.agent.plist (? 94ca9a28 - installed 2019-02-18)

    [Loaded] com.avira.antivirus.gjallarhorn.plist (Avira Operations GmbH & Co. KG - installed 2018-12-18)

    [Loaded] com.avira.antivirus.iris.notify.plist (Avira Operations GmbH & Co. KG - installed 2018-12-05)

    [Not Loaded] com.avira.antivirus.iris.plist (Avira Operations GmbH & Co. KG - installed 2018-12-05)

    [Loaded] com.avira.antivirus.notifications.agent.plist (? 8b13021d - installed 2019-02-18)

    [Loaded] com.avira.antivirus.odscan.default.plist (? 7940a215 - installed 2019-04-02)

    [Loaded] com.avira.antivirus.scheduler.agent.plist (? 4b765eec - installed 2019-02-18)

    [Loaded] com.avira.antivirus.stats.plist (? b53e4e32 - installed 2019-02-11)

    [Running] com.avira.antivirus.systray.plist (Avira Operations GmbH & Co. KG - installed 2019-02-18)

    [Loaded] com.avira.antivirus.telemetry.agent.plist (? a4625078 - installed 2019-02-18)

    [Loaded] com.avira.antivirus.update.default.plist (? 7dca32a5 - installed 2019-02-18)

    [Running] com.avira.helper.avstats.plist (? cf66ea88 - installed 2019-02-11)

    [Loaded] com.avira.servicehub.license.plist (? 71adbee4 - installed 2019-02-18)

    [Loaded] com.avira.servicehub.license.poll.plist (? 6c9c8ff1 - installed 2019-02-18)

    [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-04-01)

    [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-04-01)

    [Loaded] com.hp.help.tocgenerator.plist (? 11d191c4 - installed 2009-08-05)

    [Running] com.intego.commonservices.integomenu.plist (? 65446fbf - installed 2018-12-10)

    [Loaded] com.intego.commonservices.taskmanager.plist (INTEGO - installed 2018-12-10)

    [Loaded] com.intego.commonservices.uninstaller.plist (INTEGO - installed 2018-12-10)

    [Loaded] com.intego.netbarrier.alert.plist (INTEGO - installed 2013-09-17)

    [Running] com.intego.netupdate.agent.plist (? a4210a6e - installed 2018-10-23)

    [Loaded] com.intego.virusbarrier.alert.plist (INTEGO - installed 2013-09-17)

    [Not Loaded] com.oracle.java.Java-Updater.plist (? f6c33d23 - installed 2017-07-12)


Apr 6, 2019 3:30 PM in response to altal61

Internet Plug-ins:

    AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2017-11-12)

    FlashPlayer-10.6: 32.0.0.156 (Adobe Systems, Inc. - installed 2019-03-12)

    Flip4Mac WMV Plugin: 2.3.8.1 (? - installed 2011-01-14)

    AdobePDFViewerNPAPI: 17.012.20093 (Adobe Systems, Inc. - installed 2017-08-01)

    AdobePDFViewer: 8.1.0 (? - installed 2017-09-21)

    Flash Player: 32.0.0.156 (Adobe Systems, Inc. - installed 2019-03-12)

    iPhotoPhotocast: 7.0 (Apple - installed 2011-06-08)

    Silverlight: 5.1.10411.0 (? - installed 2012-08-02)

    JavaAppletPlugin: Java 8 Update 141 build 15 (? - installed 2017-07-22)


Audio Plug-ins:

    AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-03-29)

    BluetoothAudioPlugIn: 6.0.7 (Apple - installed 2019-03-29)

    AirPlay: 2.0 (Apple - installed 2019-03-29)

    AppleAVBAudio: 683.1 (Apple - installed 2019-03-29)

    BridgeAudioSP: 4.69.2 (Apple - installed 2019-03-29)

    iSightAudio: 7.7.3 (Apple - installed 2019-03-29)


3rd Party Preference Panes:

    Flash Player (installed 2019-02-25)

    Flip4Mac WMV (installed 2011-01-13)

    Java (installed 2017-07-22)


Time Machine:

    Time Machine information not available without Full Drive Access.


Performance:

    System Load: 2.21 (1 min ago) 2.41 (5 min ago) 2.81 (15 min ago)

    Nominal I/O speed: 0.01 MB/s

    File system: 30.49 seconds

    Write speed: 247 MB/s

    Read speed: 252 MB/s


CPU Usage Snapshot:

    Type Overall

    System 3 %

    User 4 %

    Idle 93 %


Top Processes Snapshot by CPU:

    Process (count) CPU (Source - Location)

    Other processes 14.46 % (?)

    Finder 7.90 % (Apple)

    EtreCheck 4.61 % (App Store)

    Spotify 0.19 % (Spotify)

    pboard 0.08 % (Apple)


Top Processes Snapshot by Memory:

    Process (count) RAM usage (Source - Location)

    EtreCheck 469 MB (App Store)

    Safari 147 MB (Apple)

    Mail 117 MB (Apple)

    Finder 109 MB (Apple)

    Spotify 65 MB (Spotify)


Top Processes Snapshot by Network Use:

    Process Input / Output (Source - Location)

    Spotify 1 MB / 176 KB (Spotify)

    java 407 KB / 0 B (?)

    mDNSResponder 151 KB / 37 KB (Apple)

    netbiosd 21 KB / 6 KB (Apple)

    apsd 5 KB / 4 KB (Apple)


Virtual Memory Information:

    Physical RAM: 4 GB


    Free RAM: 26 MB

    Used RAM: 3.14 GB

    Cached files: 859 MB


    Available RAM: 886 MB

    Swap Used: 14 MB


Software Installs (past 30 days):

    Install Date Name (Version)

    2019-03-12 Adobe Flash Player

    2019-03-15 To MP3 Converter Free (1.0.7)

    2019-03-18 Google Earth

    2019-03-20 Keka (1.1.13)

    2019-03-26 Gatekeeper Configuration Data (164)

    2019-03-27 Safari (12.1)

    2019-03-29 Pages (8.0)

    2019-03-29 Numbers (6.0)

    2019-04-04 Keynote (9.0)

    2019-04-06 EtreCheck (5.2)


Clean up:

    ~/Library/LaunchAgents/com.seagate.mediasync.plist

        ~/Library/Application Support/Seagate/MediaSync.app/Contents/MacOS/MediaSync

        Executable not found

    /Library/LaunchAgents/com.adobe.AdobeCreativeCloud.plist

        /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud

        Executable not found



Diagnostics Information (past 7 days):

    Directory /Library/Logs/DiagnosticReports is not accessible.

    Enable Full Drive Access to see more information.


End of report


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problems after last update

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