Apple’s Worldwide Developers Conference to kick off June 10 at 10 a.m. PDT with Keynote address

The Keynote will be available to stream on apple.com, the Apple Developer app, the Apple TV app, and the Apple YouTube channel. On-demand playback will be available after the conclusion of the stream.

You can make a difference in the Apple Support Community!

When you sign up with your Apple ID, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

What if my iPhone XS Max got wet? Isn’t it supposed to be waterproof?

isnt the XS Max waterproof? The Apple website says the one year warranty doesn’t cover water damage? What’s up with that?

iPhone XS Max

Posted on Apr 6, 2019 11:43 AM

Reply
Question marked as Best reply

Posted on Apr 6, 2019 1:06 PM

It is water resistant, not waterproof. And yes, as stated in the terms of the warranty, water damage voids the warranty. No phone manufacturer offering IP67 & 68 rated devices covers water damage, other than a couple of small companies offering fully “ruggadized” phones.


https://www.apple.com/iphone-xs/specs/


“iPhone XS and iPhone XS Max are splash, water, and dust resistant and were tested under controlled laboratory conditions with a rating of IP68 under IEC standard 60529 (maximum depth of 2 meters up to 30 minutes). Splash, water, and dust resistance are not permanent conditions and resistance might decrease as a result of normal wear. Do not attempt to charge a wet iPhone; refer to the user guide for cleaning and drying instructions. Liquid damage not covered under warranty.“

1 reply
Question marked as Best reply

Apr 6, 2019 1:06 PM in response to Twilson365

It is water resistant, not waterproof. And yes, as stated in the terms of the warranty, water damage voids the warranty. No phone manufacturer offering IP67 & 68 rated devices covers water damage, other than a couple of small companies offering fully “ruggadized” phones.


https://www.apple.com/iphone-xs/specs/


“iPhone XS and iPhone XS Max are splash, water, and dust resistant and were tested under controlled laboratory conditions with a rating of IP68 under IEC standard 60529 (maximum depth of 2 meters up to 30 minutes). Splash, water, and dust resistance are not permanent conditions and resistance might decrease as a result of normal wear. Do not attempt to charge a wet iPhone; refer to the user guide for cleaning and drying instructions. Liquid damage not covered under warranty.“

What if my iPhone XS Max got wet? Isn’t it supposed to be waterproof?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.