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Used Iphone.

I have an iphone that I bought from a friend. It's having issues and I need to get it fixed. It doesn't always respond to my touch or clicks other apps that I didn't click on. When I went to enter the serial number it says that a replacement phone was sent for this phone. What does that mean? Can I still get the phone fixed?

iPhone 7 Plus, iOS 12

Posted on Apr 7, 2019 3:47 PM

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5 replies

Apr 7, 2019 4:06 PM in response to mya247

It means that phone was supposed to be sent in to Apple as it was replaced with another one.


Your friend clearly did not uphold his side of the service replacement deal, and that phone is not eligible for warranty service.


Apple will not touch that iPhone.


Your friend basically defrauded Apple by receiving a replacement phone, but not sending in the one being replaced.


Used Iphone.

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