Purchase error
I made an app purchase which you took the money out of bank for. I never received purchase and contacted game provider. They said they see no record of purchase and I had to contact you to get my money back
iPhone XS Max, iOS 12
Question marked as
Request a refund for an App Store or iTunes Store purchase - "You can't request refunds for recurring charges" https://support.apple.com/HT204084
Click here to Report a Problem or ask for a refund --> http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days" Subscriptions aren't managed through Report A Problem, see https://support.apple.com/HT202039
If you have unsatisfactory results with Report A Problem then:
iTunes [Store] Support - Use this form for assistance with account and billing, code redemption, or purchase questions
https://www.apple.com/emea/support/itunes/contact.html
Worldwide iTunes support
https://support.apple.com/country-selector/itunes