I can't see my MacBook Pro warranty

Hi, I just brought my new MacBook Pro at 8th April! And after using it with my Apple ID for a couple of hours I just check it's warranty information on https://checkcoverage.apple.com but it says "We’re unable to validate your product’s purchase date."


I just want to make sure I have the valid warranty for my product, how can I make sure that my MacBook warranty has been started at the right time or it not pre-activated.


Note: I'm worried because I don't buy it from apple store :(

MacBook Pro 13", macOS 10.13

Posted on Apr 8, 2019 3:08 PM

Reply
6 replies

Apr 9, 2019 9:36 AM in response to Stanley Horwitz

Unfortunately, unless it was purchased directly from Apple, merchants do not automatically register the product. The consumer needs to do that and it is usually automatic once they set up the Mac and establish/sign in to an iCloud account. If that does not happen automatically, then they will need to contact Apple and provide proof of purchase.

Apr 9, 2019 8:29 AM in response to sashakil

A "local store" doesn't answer the question: was it purchased directly from an Apple store?


Was it an authorized reseller?


In any case besides buying directly from Apple, you will need to contact Apple and ask if submitting a faxed copy of your purchase receipt will suffice in validating the warranty and purchase date.

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I can't see my MacBook Pro warranty

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