AppleCare + with Theft and Loss

Yes, the iPhone warranty, and AppleCare+ are specific to the country the phone was originally purchased in. AppleCare+ with loss and theft in the USA has the theft portion covered by a partner, Assurant Insurance Co. Insurance is a regulated industry and Assurant is not licensed to provide coverage anywhere but the USA (and Apple itself is not an insurance company at all).

See https://www.apple.com/support/products/iphone.html.

From what I see on the Apple Brazil web site, there is no “AppleCare+ With theft and loss” available in Brazil. So if you have AppleCare+ (which is not the same as “AppleCare+ with theft and loss”), then it does not include any coverage for lost or stolen devices.

But your phone was purchased new from Apple or an Authorized seller in Brazil? And if you live in Brazil, how did you complete the purchase, since you had to have provided a USA street address, telephone number and pass a USA credit check (by Assurant) to complete the AppleCare+ with theft and loss purchase and registration?

The AppleCare purchase and registration process would also have confirmed your phone’s serial number, and should then not have allowed a Brazil iPhone to be used?

Unfortunately, you can't do that. US AppleCare+ and AppleCare+ with Theft and Loss can only be applied to devices originally sold in the US.

If you check the coverage on your phone, does it show that it's covered? It shouldn't. You should not be able to apply that plan to a non US phone at all.

You need to contact Apple directly. Technically, you should not have been able to apply that package to your phone. At the least, I would think you should be due a refund for the AppleCare+ purchase. It should not have been allowed to happen.

This is absolutely weird. Contact Support again, ask to speak to a Senior Manager. They should at least refund you the money you payed for it, cause actually, it's their fault that they sold it to you violating their own rules.

The general terms of AppleCare+ with theft and loss state that (https://assurantdeviceclaim.com/InsuranceDocuments):

”(iv) This Plan will be offered and valid only in the fifty states of the United States of America and the District of Columbia. Persons who have not reached the age of majority may not purchase this Plan. This Plan may not be available in all states, and is not available where prohibited by law.”

So the system should never have allowed your purchase to proceed with a serial number for a device not originally sold by Apple or an authorized seller in the USA. So you definitely need to reach out to Apple directly to see about getting your payments to date refunded and the plan cancelled.

You should read Terms and Conditions when you buy or accept something.

AppleCare+ is only valid in the country of purchase.

http://www.apple.com/legal/applecare/appgeos.html

I guess he cannot check that on the phone since it's lost.

It is also very strange that Apple sold AppleCare for a Brazilian phone.

If he knows the serial number, he can check it at https://checkcoverage.apple.com