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My iPhone is not being recognized to iTunes on Windows PC.

On connecting my iPhone with my Windows PC I am supposed to be receiving message “Trust this computer” but instead I have been asked “Allow this device to access photos and videos”.

iPhone 6s, iOS 12

Posted on Apr 11, 2019 9:42 AM

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2 replies

Apr 12, 2019 2:23 PM in response to aryan2512

Hey aryan2512,


Thanks for using Apple Support Communities! I understand iTunes doesn't recognize your iPhone when connected. I am happy to help.


Take a look at the steps in the article below for how to resolve this.


If iTunes doesn't recognize your iPhone, iPad, or iPod


Also, if you've connect to your computer with this device before, it's expected that you wouldn't be prompted to 'Trust This Computer' again. Check out more on that here: About 'Trust This Computer' alert on your iPhone, iPad, or iPod touch


Thanks again, and have a great day!

My iPhone is not being recognized to iTunes on Windows PC.

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