lately, every time I listen to a VM message, my phone goes black, then shows the white circular symbol that often pops up when the phone is running out of a charge. However, it doesn’t shut down. The VM message cuts off, screen goes black, the white circular dandelion like symbol shows, then after a few seconds I can push the home button, and I’m back at my home screen; out of the voicemail or phone app completely.
iPhone 7, iOS 12
Try Some Troubleshooting?
For help with the above on later models, including iPhone 7, 7s, 8 or later, iPad Pro 11" and iPad Pro 12.9" models, please refer to If your iPhone, iPad, or iPod touch won't turn on or is frozen.
If all else fails then make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. If you did not purchase it from Apple then you will need to look to the vendor for service or How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).
Listening to voicemail crashes my phone
