proximity sensor

When i am on a phone call and put the phone up to my ear, it continues to recognize the touch of my cheek.

iPhone XR, iOS 12

Posted on Apr 11, 2019 6:39 PM

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1 reply

deggie

Level 10

167,519 points

Apr 11, 2019 7:44 PM in response to jarock14

If it is in a case try it without the case. If that does not fix the issue there may be a hardware error, click on the Contact Support link on the top right of this page to start the service process.

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proximity sensor

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