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MacBook Pro stuck on startup, gray screen on safe mode, recovery mode, internet recovery

Normal startup has Apple logo, stops when progress bar reaches half way.

Tried resetting PRAM and SMC. Pulled and reseated RAM.

Booting in safe mode, recovery mode, internet recovery, off time machine

all end up with gray screen .


Anything else to try before taking to Apple?


Thanks.

MacBook Pro 15", macOS 10.14

Posted on Apr 12, 2019 4:27 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 12, 2019 6:28 PM

No, I think you will need to have it checked out. If Apple says it is unsupported, try locating an independent Apple Authorized Service Provider as they may be willing to look at unsupported hardware just make sure to ask what the cost will be to get an estimate for repair or examination.


Good luck.

3 replies
Question marked as Top-ranking reply

Apr 12, 2019 6:28 PM in response to jazzz1

No, I think you will need to have it checked out. If Apple says it is unsupported, try locating an independent Apple Authorized Service Provider as they may be willing to look at unsupported hardware just make sure to ask what the cost will be to get an estimate for repair or examination.


Good luck.

MacBook Pro stuck on startup, gray screen on safe mode, recovery mode, internet recovery

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