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Unexpected restart, mac stuck on startup screen

I have a 2017 Macbook Pro. Was working on a lot of stuff and had a lot of applications open, which most likely overwhelmed my Mac, and it restarted unexpectedly. Whenever this happens, it gets stuck on the login screen when progress bar appears after I enter my password. So I restart it with safe mode and that usually fixes the problem. However, that didn’t work this time, so I tried resetting NVRAM/PRAM. Same result, so I tried booting it into recovery mode. The recovery mode pop up never appeared, so I tried safe mode again and now it’s stuck on the Apple logo with the progress bar underneath (no progress on the bar).

MacBook Pro 13", macOS 10.15

Posted on Apr 17, 2020 4:43 PM

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Question marked as Top-ranking reply

Posted on Apr 17, 2020 8:09 PM

Try booting into Internet Recovery Mode using Command + Option + R.


Try running the Apple Diagnostics.


See if your laptop qualifies for this free Apple SSD repair program:

https://support.apple.com/13-inch-macbook-pro-solid-state-drive-service


FYI, here is the current list of all the publicly acknowledged free repair programs for various Apple products (some products have multiple programs):

https://support.apple.com/exchange_repair

1 reply
Question marked as Top-ranking reply

Apr 17, 2020 8:09 PM in response to mochiz

Try booting into Internet Recovery Mode using Command + Option + R.


Try running the Apple Diagnostics.


See if your laptop qualifies for this free Apple SSD repair program:

https://support.apple.com/13-inch-macbook-pro-solid-state-drive-service


FYI, here is the current list of all the publicly acknowledged free repair programs for various Apple products (some products have multiple programs):

https://support.apple.com/exchange_repair

Unexpected restart, mac stuck on startup screen

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