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Safari not responding, won't force quit, can't shut down

Safari keeps freezing. It won't force quit, can't restart because it shows open, yet there is no window, can't shut down, only way out is to pull the plug.

Safari seems to be really a flaky program.

iMac, OS X 10.11

Posted on Apr 14, 2019 6:18 AM

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6 replies

Apr 14, 2019 7:39 AM in response to RoydenfromMB

It may be necessary to run more than one scan. After running the scans, restart the computer.


Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply        Pastebin


Etrecheck – System Information

Apr 14, 2019 7:54 AM in response to RoydenfromMB

See this article https://support.apple.com/en-in/guide/activity-monitor/quit-a-process-actmntr1002/10.14/mac/10.14

Click on finder and take cursor on top menu bar > Go > hold option key click on library > delete the contents of folders caches , cookies , saved application state , and then restart the Mac .

In very rare conditions the complete contents of safari folder are deleted into the trash , the new contents will be created when you restart the Mac .

Read some more articles https://support.apple.com/en-us/HT201276

https://support.apple.com/kb/PH25420?locale=en_US



Apr 14, 2019 9:04 AM in response to RoydenfromMB

If your Mac doesn't shut down, try Force Quit to close any apps that aren't responding. If that doesn't work, press and hold the power button until the Mac turns off.

Press and hold the power button to turn off your Mac only if it isn't responding. You'll lose unsaved changes to any documents that you have open.



How to turn your Mac on or off - Apple Support

Apr 14, 2019 6:23 AM in response to RoydenfromMB

     Safari won’t stay quit?


     There is adware installed on your Mac.


     Use  the latest release of Malwarebytes for Mac to remove malware/adware, if installed on your Mac.

     For instructions:  Install Malwarebytes for Mac          Uninstall Malwarebytes for Mac

     Click the “Scan Now” button. Once done, quit Malwarebytes for Mac.

     Restart the computer and relaunch Safari holding the shift key down.

Safari not responding, won't force quit, can't shut down

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