USA iPhone 6s in Colombia "iPhone not activated contact carrier if problem persists"

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USA iPhone 6s in Colombia "iPhone not activated contact carrier if problem persists"

Hello all,

Do you have some experience on the matter?

At this point the only thing that I know to do is to go back to Movistar and ask them to do their thing again, but after two failed attempts I wonder if they can do anything.

Context:

I live in the USA and am currently visiting Colombia, South America. I brought my iPhone 6s Model A1633 (former AT&T unlocked and using Total Wireless in USA) with me and swapped out my US SIM card for a Movistar SIM card. I had service for about two months and then was faced with the popup message "iPhone not activated contact carrier if problem persists".

I have contacted the carrier twice and both times was told that the phone should work again within 48 hours. After my second visit there were a couple of minutes that the phone had connection and then it was back to no service and the popup "iPhone not activated contact carrier if problem persists".

Thank you for you time and consideration!

PS. I don't know is relevant to the situation or not. A friend on a different carrier was having problems with an iPhone SE. He switched the reset the phone and set it up the region as Colombia instead of the USA and it has worked for the past week.

iPhone 6s, iOS 12

Posted on Apr 16, 2019 8:29 AM

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Answer 1

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h-b-ironside Author

Level 1

4 points

Apr 17, 2019 5:31 AM in response to h-b-ironside

Good day everyone, I went back to the carrier (Movistar) and got a different representative than the two previous times. He claimed that for the phones to be registered (and thus able to be activatable) a Colombian ID was required. We put it under my friend's ID, and now all is to be well after 3 days. I'll update this post then.

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Answer 2

Apr 16, 2019 9:24 AM in response to h-b-ironside

h-b-ironside wrote:

He switched the reset the phone and set it up the region as Colombia instead of the USA and it has worked for the past week.

Have you tried that?

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Answer 3

Apr 16, 2019 11:15 AM in response to h-b-ironside

Given that it would probably not take you very long and, you'd have a working phone, seems like the way to go. If you'd done that at the same time you first posted here, it would already be done.

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