Apple Event: May 7th at 7 am PT
Hello! I have a problem! I have a mid 2010 macbook 13'' and I wanted to upgrade from the 10.6.8 version to a newer one. I downloaded it from the appstore and it crashed. Couldnt install the update and now I am stuck with an installer and all of my data marked as "other" in the disk utility.
You could try 'Safe mode' start up to see if that helps the Mac and may repair
some aspects of the system in hard drive. Other things aside, try this more than
once; because unless it starts in Safe, it won't be able to check or effect change.
• Use safe mode to isolate issues with your Mac - Apple Support
https://support.apple.com/en-us/HT201262
..Note 'blue link' in reply by Eric, which goes direct to App Store downloadpage for [ El Capitan ]
Mac OS X 10.11.6 ~ as this should be the last supported system for your Mac version..
You could try 'Safe mode' start up to see if that helps the Mac and may repair
some aspects of the system in hard drive. Other things aside, try this more than
once; because unless it starts in Safe, it won't be able to check or effect change.
• Use safe mode to isolate issues with your Mac - Apple Support
https://support.apple.com/en-us/HT201262
..Note 'blue link' in reply by Eric, which goes direct to App Store downloadpage for [ El Capitan ]
Mac OS X 10.11.6 ~ as this should be the last supported system for your Mac version..
What OS version did you download? Have you tried accessing the installer in the Applications folder and double clicking on it to see if it will open? Have you tried installing in another admin user account? You can also delete the installer and download it again to see if it will work.
as per your explanation that your model of mac is 2010. I think the new Mac OS X doesn't support that model.
kindly check the https://www.apple.com/macos/mojave/ for more information. or https://www.apple.com/contact/
I'm sure you will get same my answer.
Best Wishes
Yousef AlOtaibi
Macbook 10.6.8 upgrade
