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Windows File Explorer

My iCloud drive used to show up in the File Explorer. After purchasing an upgrade, I no longer see it as a separate drive. I now have to go to C:root in order to find it. There is an icon on my desktop that works but I'd prefer it to show up like it used to: Thanks - Bill

Windows, Windows 10

Posted on Apr 17, 2019 11:22 AM

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Question marked as Top-ranking reply

Posted on Apr 17, 2019 8:12 PM

I'm not sure if this applies, but it seems to me like the implementation of iCloud on Windows, especially the Drive and Photos components, is a bit hacked-together; and not in the good way.


Across multiple devices, I've seen the Drive and Photos suddenly stop working, sometimes a logout+login or restart will fix it, but sometimes the whole thing (iCloud for Windows) needs to just be reinstalled.


One of the 'modes of failure' for iCloud for Windows that I've seen, is where the Photos or Drive component stops working. What can be confusing, however, is that while Photos/Drive may be broken or no longer syncing with iCloud servers, the cached (already downloaded) data will stay in the folders that Photos/Drive created.


If my guess is correct, this may be what has happened to you. You could verify this by adding a file to iCloud drive via a different device (or the Web interface at icloud.com) and seeing if it appears in the iCloud Drive folder you scrennshot-ed in Windows File Explorer. If, as I suspect, it does not update, then I'd recommend restarting, signing/loggin out of iCloud for Windows and back in, or repairing/resinstalling iCloud for Windows.


Please note, if there are any files that you placed in iCloud for Windows' Drive folder, but that you cannot see in Drive on another device or in the Web interface, please back them up. Logging/signing out of iCloud for Windows might clear the cache folders, and if you placed something in them after iCloud Drive stopped working it will be deleted without every having been uploaded to iCloud servers.

2 replies
Question marked as Top-ranking reply

Apr 17, 2019 8:12 PM in response to cwhowell2

I'm not sure if this applies, but it seems to me like the implementation of iCloud on Windows, especially the Drive and Photos components, is a bit hacked-together; and not in the good way.


Across multiple devices, I've seen the Drive and Photos suddenly stop working, sometimes a logout+login or restart will fix it, but sometimes the whole thing (iCloud for Windows) needs to just be reinstalled.


One of the 'modes of failure' for iCloud for Windows that I've seen, is where the Photos or Drive component stops working. What can be confusing, however, is that while Photos/Drive may be broken or no longer syncing with iCloud servers, the cached (already downloaded) data will stay in the folders that Photos/Drive created.


If my guess is correct, this may be what has happened to you. You could verify this by adding a file to iCloud drive via a different device (or the Web interface at icloud.com) and seeing if it appears in the iCloud Drive folder you scrennshot-ed in Windows File Explorer. If, as I suspect, it does not update, then I'd recommend restarting, signing/loggin out of iCloud for Windows and back in, or repairing/resinstalling iCloud for Windows.


Please note, if there are any files that you placed in iCloud for Windows' Drive folder, but that you cannot see in Drive on another device or in the Web interface, please back them up. Logging/signing out of iCloud for Windows might clear the cache folders, and if you placed something in them after iCloud Drive stopped working it will be deleted without every having been uploaded to iCloud servers.

Windows File Explorer

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