iPod nano 7th Gen not connecting to iTunes

Hi  aleidajaelin629,

Thanks for coming to Apple Support Communities for help today with iTunes not recognizing your iPod nano.

This article has some steps that can help and even has specific steps for the Mac: If iTunes doesn't recognize your iPhone, iPad, or iPod

If you need information on how to force restart the nano, you can find it here: Learn how to force restart your iPod

Have a great day!

I tried restoring an older version first. This was not successful, and I ended up reinstalling directly. It seems that this current version does not support iPod, even though an iPod support package is offered. I did install it successfully, but the app still does not find an iPod installed.

I have tried all the other steps suggested in the support article, including changing cables.

This feels very much like lost compatibility.

Me too. the what to do page is NOT helpful as none of it seems to work. My son's Ipod bought at the same time has no issues. I'm going to see if a new cable would help or maybe just borrow his. I'll let you know if that works. I'm wondering if there's a way to go to an earlier version of iTunes. My ipod connects UNTIL the iTunes error message comes up then it gets disconnected.

I'm wondering if there's a way to go to an earlier version of iTunes. My ipod connects UNTIL the iTunes error message comes up then it gets disconnected. That seems like an issue with iTunes not my iPod Nano. Or is it just a way to get me to spend more $$ on a newer version? :(

I'm having the same problem and I've done all of those steps except for trying another computer because I dont have another computer. Ive spent hours trying to figure it out