Black screen followed by white spinning wheel on MBP startup

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Black screen followed by white spinning wheel on MBP startup

Hi,

Im having a problem where when I boot into High Sierra, 10.13.6, i get an apple logo with a loading bar bellow it, then the screen becomes black, and after some time the white spinning wheel appears and freezes.

I flash of the cursor appears and disappears once in a while in the upper left corner.

I have tried booting into safe mode without any help, just gets stuck. I have tried resetting the PRAM and SMC.

While I was working on my MBP, my screen just turned black and got the white spinning wheel. Then the laptop froze and I was getting a black screen after rebooting.

I also did a reinstall of the OS X in the recovery.

Disk Utility in the recovery says: first aid: volume appears to be ok.

https://share.icloud.com/photos/0sRH_F738eBbXca7jSxmU1RyA#Home

Pictures of disk utility and videos of what is happening.

Thanks you,

Greg.

MacBook Pro 15", macOS 10.13

Posted on Apr 17, 2019 10:15 PM

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Answer 1

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GregNYR89 Author

Level 1

4 points

Apr 18, 2019 12:16 PM in response to GregNYR89

So I got it fixed with Apple chat support.

Only way to fix it is by doing an Internet Recovery!!! Not regular recovery.

After pressing the power button, quickly press and hold Command + Option + R. Connect to the internet and reinstall OS X from there. Warning: This will upgrade to the latest version of the OS X.

If you want to keep the OS X you currently have then make a back up USB installation drive and install from there.

If you already did the upgrade, you may downgrade by backing up with Time Machine and then do a clean install (formatting the drive) with the version of OS X you want. Then recover data by using Migration assistant tool.

Hope this helps anyone.

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Black screen followed by white spinning wheel on MBP startup

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