You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

aycaramba Author

Level 1

9 points

Cracked Back of IPhone XR

I’m very careful with my phone and just noticed that my phone was cracked while I have a clear case on it. Brought it to Apple store and wants to charge me $400 for fixing it. I only have the phone in less that 5 months. No scratches on the side or in front, but the crack in the back is really big. Coming from the upper right going down. I really don’t understand how can I broke it like that.

I’m really disappointed. Bad customer service. Bad product quality. I’ve been loyal with Apple having 3 generations of phone used. But this one is really bad.

Posted on Apr 19, 2019 8:24 AM

Top-ranking reply

sergekills

Level 7

33,273 points

Posted on Apr 19, 2019 9:23 AM

Bad customer service?

LOL WHAT?

You broke it. You have to pay for it.

Accidental damage is not covered by warranty.

You are the only one who is responsible for your things.

View in context

Cracked Back of IPhone XR

Similar questions