Messages did not transfer to new phone

Help my messages did not transfer to my new iPhone. Everything else seems to transfer why didn’t the messages. Any help greatly appreciated. I still have the old phone but have to traded in soon. Thanks in advance

iPhone XS Max, iOS 12

Posted on Apr 19, 2019 2:44 PM

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3 replies

Apr 20, 2019 4:40 PM in response to TFCIV

Hey TFCIV,


Thanks for using Apple Support Communities! I understand you have a new iPhone and your messages didn't transfer as expected. I'm happy to help.


There are a couple of different options when it comes to transferring content to a new device. You can learn more about them, and decide which works best for you here: Transfer content from your previous iOS device to your new iPhone, iPad, or iPod touch


Thanks again, and have a great day!

Apr 20, 2019 8:01 PM in response to Stevi_S

I used the iCloud method method and everything else came down fine except for the messages. Is there anyway to just get the messages out of the cloud down to my new phone. I did a back up from the old phone just like it said before set up the new phone and I actually let the phones do everything I just follow the instructions. But the messages did not come down

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Messages did not transfer to new phone

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