getting rid of orphaned files in Safari

Yes, if you cannot use that bank without Trusteer change banks. Tusteer is practically malware and it should never be installed on a Mac. There have been many posts here about folks whose Macs never worked right after installing it.

You might run run Etrecheck  It is a diagnostic tool that's very useful to us in finding problems. It should show if any Trusteer files are still present and find all orphaned files and allow you to delete them. After it runs post the log file here if you need help. It will contain no personal information.

See if you can find the file(s) using one of these programs. If you go Finder/View/Show Path Bar, it will show you where it is located. Look for files with Rapport in the file name.

EasyFind – Spotlight Replacement

Find Any File

Search for any part of the name - trustees, ibm, rapport - plus any other names you may remember tied to the components. Easy Find is not a Spotlight Replacement. It does much more than Spotlight. It is not as fast because it does not create index files that take up disk space, but it is much easier to use. It is also better than Find Any File.

If Rapport came with an uninstaller, then try reinstalling it for any bank just to get the uninstaller. Then remove it with the uninstaller. Bear in mind that once you remove files located in specific places, then you need not worry about other leftover files which only use a little disk space.

Orphaned files may simply be aliases without targets. This may have nothing to do with Rapport or Trusteer. Did the errors arise when Disk Utility was checking APFS snapshots? Try Download macOS Mojave 10.14.4 Combo Update and installing it.

Basics for Uninstalling Software

Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash.  Applications may create preference files that are stored in the /Home/Library/Preferences/ folder.  Although they do nothing once you delete the associated application, they do take up some disk space.  If you want you can look for them at the above location and delete them, too.

Some applications may install an uninstaller program that can be used to remove the application. If you cannot find the uninstaller then you could download the freeware, Easy Find, to locate files that need to be removed. The places you need to search include:

1. /Home/Library/Applications Support/ folder. Check if the application has created a folder then delete the folder that's in the Applications Support folder.
2. Applications may install a startupitem or a LogIn item. StartupItems are usually installed in the /Library/StartupItems/ folder or the /Home/Library/StartupItems/ folder.  Login Items are set in the Users & Groups preferences. Open it in System Preferences, then click on the Login Items tab. Select the item from the list and click on the Delete [-] button to remove it.
3. Some software use startup daemons or agents.  Look for them in /Library/LaunchAgents/ and /Library/LaunchDaemons/ or in /Home/Library/LaunchAgents/.

Some applications install a receipt in the /Library/Receipts/ folder.  Usually with the same name as the program or the developer.  The item generally has a ".pkg" extension.  Be sure you also delete this item as some programs use it to determine if it's already installed.

There are many utilities that can uninstall applications.  Here is a selection:

• AppZapper
• AppDelete
• Hazel
• AppCleaner
• CleanApp
• iTrash
• AppBolish
• AppUninstaller
• Uninstaller

For more information visit The XLab FAQs and read the FAQ on removing software.

See if this helps.

https://www.ibm.com/support/trusteer/?lc=en_US

Also, see Technical Support | Trusteer - an IBM Company to find additional information.

The Downloads folder is the default folder for downloads unless you change it in specific applications. Safari uses the Desktop for its default downloads folder unless you changed it.

Go to the page I posted a link to and type uninstall in the search box to get a link to an uninstall video.