Apple Icloud not setting up after installation

Question

Apple Icloud not setting up after installation

I have an ongoing issue with my Apple Imac. we have had it from day one. When I try to connect to Icloud and set it up on the computer, the Icloud cannot connect. It doesn't matter if I do it through the "installation of mojave" or after the installation of Mojave. Interestingly, the computer becomes "approved" as a device on the Apple ID page. Some services will work (Calendar and notes) but others don't (Notably Keychain and Icloud Drive).

Trying to uninstall and reinstall did not rectify the problem. Neither has using alternative apple Id's (like my son's or spouse's). I have tried resetting the memory also.

Any help would be appreciated.

iMac 27" 5K, macOS 10.14

Posted on Apr 22, 2019 6:05 AM

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Answer 1

Top-ranking reply

Eric Root

Level 10

685,257 points

Apr 22, 2019 2:28 PM in response to mpfromcolumbia

Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.

Isolating an issue by using another user account

Safe Mode - About

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply Pastebin

Etrecheck – System Information

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Answer 2

Eric Root

Level 10

685,257 points

Apr 27, 2019 1:59 PM in response to mpfromcolumbia

Could you connect in another admin account or the Safe Mode?

Try removing the EyeTV from your user login items, restart the computer and see if you can connect.

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Answer 3

Apr 23, 2019 5:55 PM in response to Eric Root

This is my EtreCheck Report.

EtreCheck version: 5.2 (5C006)

Report generated: 2019-04-23 20:50:15

Download EtreCheck from https://etrecheck.com

Runtime: 1:37

Performance: Excellent

Problem: Other problem

Description:

Our iCloud is not connecting

Major Issues:

Anything that appears on this list needs immediate attention.

No Time Machine backup - Time Machine backup not found.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.

Out of RAM - This machine is running short on RAM and has a mechanical hard drive, reducing the speed of the virtual memory system.

32-bit Apps - This machine has 32-bits apps will not work after macOS 10.14 “Mojave”.

Limited drive access - More information may be available with Full Drive Access.

Hardware Information:

iMac (Retina 5K, 27-inch, 2017)

iMac Model: iMac18,3

1 4.2 GHz Intel Core i7 (i7-7700K) CPU: 4-core

24 GB RAM - Upgradeable

BANK 0/DIMM0 - 4 GB DDR4 2400 ok

BANK 0/DIMM1 - 8 GB DDR4 2400 ok

BANK 1/DIMM0 - 4 GB DDR4 2400 ok

BANK 1/DIMM1 - 8 GB DDR4 2400 ok

Video Information:

Radeon Pro 580 - VRAM: 8 GB

iMac 5120 x 2880

Drives:

disk0 - APPLE SSD SM0128L 121.33 GB (Solid State - TRIM: Yes)

Internal PCI-Express 8.0 GT/s x4 NVM Express

disk0s1 - EFI [EFI] 315 MB

disk0s2 [APFS Fusion Drive] 121.02 GB

disk2 [APFS Virtual drive] 2.12 TB (Shared by 4 volumes)

disk2s1 - Macintosh HD (APFS) (Shared - 15.55 GB used)

disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 45 MB used)

disk2s3 - Recovery (APFS) [Recovery] (Shared - 523 MB used)

disk2s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used)

disk1 - APPLE HDD ST2000DM001 2.00 TB (Mechanical - 7200 RPM)

Internal SATA 6 Gigabit Serial ATA

disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk1s2 [APFS Fusion Drive] 2.00 TB

disk2 [APFS Virtual drive] 2.12 TB (Shared by 4 volumes)

disk2s1 - Macintosh HD (APFS) (Shared - 15.55 GB used)

disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 45 MB used)

disk2s3 - Recovery (APFS) [Recovery] (Shared - 523 MB used)

disk2s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used)

Mounted Volumes:

disk2s1 - Macintosh HD 2.12 TB (2.10 TB free)

APFS

Mount point: /

disk2s4 - VM [APFS VM] (Shared - 1.07 GB used)

APFS

Mount point: /private/var/vm

disk3s1 - E**********************0 374 MB (15 MB free)

Journaled HFS+

Disk Image

Mount point: /Volumes/E**********************0

Owners enabled: No

Network:

Interface en0: Ethernet

Interface en1: Wi-Fi

802.11 a/b/g/n/ac

Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

System Software:

macOS Mojave 10.14.4 (18E227)

Time since boot: About 3 days

Security:

Gatekeeper: Enabled

System Integrity Protection: Enabled

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Answer 4

Apr 23, 2019 5:56 PM in response to mpfromcolumbia

32-bit Applications:

One 32-bit app

Kernel Extensions:

/System/Library/Extensions

[Not Loaded] EyeTVAfaTechHidBlock.kext (1.1)

[Not Loaded] EyeTVCinergy450AudioBlock.kext (1.1)

[Not Loaded] EyeTVCinergyXSAudioBlock.kext (1.1)

[Not Loaded] EyeTVEmpiaAudioBlock.kext (1.1)

[Not Loaded] EyeTVVoyagerAudioBlock.kext (1.1)

System Launch Agents:

[Not Loaded] 16 Apple tasks

[Loaded] 158 Apple tasks

[Running] 127 Apple tasks

System Launch Daemons:

[Not Loaded] 38 Apple tasks

[Loaded] 174 Apple tasks

[Running] 123 Apple tasks

User Login Items:

EyeTV Helper.app (SHENZHEN GENIATECH INC.,LTD - installed 2018-01-30)

(Application - /Library/Application Support/EyeTV/EyeTV Helper.app)

Audio Plug-ins:

AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-04-16)

BluetoothAudioPlugIn: 6.0.11 (Apple - installed 2019-04-16)

AirPlay: 2.0 (Apple - installed 2019-04-16)

AppleAVBAudio: 740.1 (Apple - installed 2019-04-16)

BridgeAudioSP: 5.39 (Apple - installed 2019-04-16)

iSightAudio: 7.7.3 (Apple - installed 2019-04-16)

Time Machine:

Time Machine Not Configured!

Performance:

System Load: 1.68 (1 min ago) 1.26 (5 min ago) 1.12 (15 min ago)

Nominal I/O speed: 0.26 MB/s

File system: 17.49 seconds

Write speed: 690 MB/s

Read speed: 2613 MB/s

CPU Usage Snapshot:

Type Overall

System 1 %

User 1 %

Idle 98 %

Top Processes Snapshot by CPU:

Process (count) CPU (Source - Location)

WindowServer 4.18 % (Apple)

EtreCheckPro 3.18 % (Etresoft, Inc.)

kernel_task 2.30 % (Apple)

com.apple.WebKit.WebContent (5) 1.76 % (Apple)

EyeTV 1.28 % (SHENZHEN GENIATECH INC.,LTD)

Top Processes Snapshot by Memory:

Process (count) RAM usage (Source - Location)

com.apple.WebKit.WebContent (5) 787 MB (Apple)

EtreCheckPro 540 MB (Etresoft, Inc.)

Dock 298 MB (Apple)

WindowServer 160 MB (Apple)

mdworker_shared (9) 159 MB (Apple)

Top Processes Snapshot by Network Use:

Process Input / Output (Source - Location)

mDNSResponder 84 MB / 897 KB (Apple)

com.apple.WebKit.Networking 16 MB / 249 KB (Apple)

EyeTV 1 MB / 3 KB (SHENZHEN GENIATECH INC.,LTD)

netbiosd 161 KB / 78 KB (Apple)

com.apple.Safari.SafeBrowsing.Service 21 KB / 1 KB (Apple)

Top Processes Snapshot by Energy Use:

Process (count) Energy (0-100) (Source - Location)

com.apple.WebKit.WebContent (5) 13 (Apple)

WindowServer 3 (Apple)

Safari 1 (Apple)

hidd 0 (Apple)

com.apple.WebKit.Networking 0 (Apple)

Virtual Memory Information:

Physical RAM: 24 GB

Free RAM: 15.23 GB

Used RAM: 4.13 GB

Cached files: 4.64 GB

Available RAM: 19.87 GB

Swap Used: 81 MB

Software Installs (past 30 days):

Install Date Name (Version)

2019-04-20 Gatekeeper Configuration Data (165)

2019-04-20 XProtectPlistConfigData (2102)

Diagnostics Information (past 7 days):

End of report

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Apple Icloud not setting up after installation

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