iTunes can't seem to locate missing files that are in the same folder as the first file I locate

Hi all.


A quick run through of my set up...


My iTunes folder hierarchy is on the desktop of my MacBook Pro in my Dropbox folder so that every time I add a new album it syncs with the cloud. My iTunes library location in iTunes prefs points to this folder & everything's been working fine for some months now.


I recently renamed some folders in Dropbox, updated the library location to the new folder name & iTunes went through the process of updating to the new info. (Just a simple progress bar in iTunes that takes a minute or so to complete.)


Everything was fine after that.


More recently I upgraded to Dropbox Business. My Dropbox folder became "Del Frost" & took on a new "user" status within the main "Frost Dropbox" folder to reflect this but this did not change the library location or any other folder names.


Since then, I'm getting a lot of exclamation marks for missing tunes. Several thousand, in fact, but the number varies.


Also, when I locate a missing file, I get asked if I'd like to look for additional missing files, but when I say yes to this, it can't find any of the missing files, even when they're in the same folder as the one I had just located.


I need to run a couple more checks but I'm pretty sure I'm now seeing missing tracks in an album that I re-added yesterday, so this doesn't seem to be a simple case of gradually working my way through the missing tracks & relocating them.


None of the track or folder names are changing, but iTunes seems to keep losing track of where the files are.


I notice that in the preferences, my library location is shown as:


/Users/delfrost/Dropbox/LIBRARY (MUSIC - AUDIO)/CHOONZ


The actual library location is:


/Users/delfrost/Frost Dropbox/Del Frost/LIBRARY (MUSIC - AUDIO)/CHOONZ


But whenever I direct iTunes to the "full" location, it abbreviates it to the shorter version above. I'm wondering if this might be where the problem lies?


Any suggestions would be very welcome.

MacBook Pro 15", macOS 10.14

Posted on Apr 24, 2019 4:16 AM

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6 replies

Apr 25, 2019 2:17 AM in response to turingtest2

Thanks for the reply.


Things have moved on a bit since I wrote the first post, but to answer your questions:


1 The path in prefs > advanced was the shorter of the two I mentioned in the original post.


2 The path in the get info panel for a missing track leads to a folder within the hidden folder "dropbox.cache". Unfortunately, when I show hidden folders & look in dropbox.cache that particular sub-folder is not there.


3 The true path of the same file leads to the correct location in my music folder.


However, I've since followed your instructions about split libraries & now have a correctly built library that, as far as I can tell, is portable & all sits in one place, within my dropbox folders.


I did this manually (& very carefully) but I can now see that the path in "prefs > advanced" is the same as the path in a given "get info" panel, (with the addition of the artist & album folders, of course).


What I now need to do is to fix the 5,000 odd tracks that still have exclamation marks because when I first changed the location in the advanced tab, having made the library portable, iTunes did the thing with the little grey progress bar of rebuilding the library, but this doesn't seem to have fixed them.


I'm unsure as to which of the techniques to try as I don't want iTunes to re-organise any of the music files within the "iTunes media > music" folder or bring anything in from outside, as I have a lot of unsorted music that I've not yet brought into iTunes.


Any thoughts?

Apr 29, 2019 1:16 AM in response to turingtest2

Well, I got impatient & went ahead & did it anyway. But thanks for coming back to me. Apart from the playlist I use to sync my phone, (as it’s easier to gauge the size against the capacity of the phone), I don’t use any of those other things.


It did, for some reason, create maybe twenty or so playlists randomly for random albums plus a few empty ones. Not sure why that would be. Maybe there’s a little data file in with some of the albums that refers to a playlist?


Anyway, all back to normal. The instructions to make the library portable were great! (Although my tiny brain was somewhat bamboozled by the points being numbered but referred to in the text alphabetically. But I got there in the end.)

Apr 29, 2019 3:25 AM in response to del.frost

When you import a folder iTunes will attempt to process any .m3u playlists that might be there as well as importing the media files. There are also a few standard playlists that will normally be created. Apologies for the number/lettering thing. Casualty of a recent forum change that reformatted my user tip. I've a horrid feeling that if I try to edit it then it will only get worse, the new editor is not as powerful as the old one.


tt2

Apr 24, 2019 5:32 AM in response to del.frost

If one thing is an alias of the other it probably won't help matters.


  1. What is the path to the media folder under iTunes > Preferences > Advanced?
  2. Select an example broken track, press Cmd+i to Get Info. What is the path listed on the File tab?
  3. What is the true path to the same file?


For general background see Make a split library portable. When the library is in the correct shape it can be moved around and reconnected to by option-starting-iTunes without breaking any of the internal links.


tt2

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iTunes can't seem to locate missing files that are in the same folder as the first file I locate

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