Unable to Upgrade to macOS Mojave

Question

Level 1

8 points

Unable to Upgrade to macOS Mojave

I'm currently trying to upgrade my macbook pro from High Sierra to Mojave. Each time I try I run into the same issue. The download runs and appears to finish, but the installation process never actually starts and there is no installer under 'Applications' to launch the install manually. Instead of the expected 6 GB file named 'install macOS Mojave' I see an ~370KB file called 'macOS Mojave'.

I followed the typical solution of deleting the file, restarting, and trying again with the same results. Other posts suggest trying to do the install in safe mode so I tried that as well. The results were exactly the same as before. I also tried clearing out the AppStore .plist files under ~/Library/Preferences, still with no luck.

At this point I'm stuck and I don't know what else to try. This is holding up my development work; I need the latest version of Xcode to target iOS 12.2 and I can't do that without upgrading to Mojave. Please help!

My system specs:

Hardware Overview:

Model Name: MacBook Pro

Model Identifier: MacBookPro11,4

Processor Name: Intel Core i7

Processor Speed: 2.5 GHz

Number of Processors: 1

Total Number of Cores: 4

L2 Cache (per Core): 256 KB

L3 Cache: 6 MB

Memory: 16 GB

Boot ROM Version: 189.0.0.0.0

SMC Version (system): 2.29f24

Serial Number (system): C02SX0RQG8WL

Hardware UUID: E33ED73A-3197-5499-B8C0-BEFB0FF5C10F

System Software Overview:

System Version: macOS 10.13.6 (17G6030)

Kernel Version: Darwin 17.7.0

Boot Volume: Macintosh HD

Boot Mode: Normal

Secure Virtual Memory: Enabled

System Integrity Protection: Enabled

Time since boot: 32 minutes

MacBook Pro 15", macOS 10.13

Posted on Apr 24, 2019 9:23 AM

Reply

Answer 1

Top-ranking reply

Buster_From_Oak_Park

Level 3

720 points

Apr 24, 2019 9:48 AM in response to pbtura

Hi, pbtura !

Perhaps this resource will be of help to you :

How to reinstall macOS from macOS Recovery

According to that resource, Option-⌘-R should install the latest OS your Mac is capable of running.

I hope this helps you, and good luck !

Reply

Answer 2

pbtura Author

Level 1

8 points

May 6, 2019 11:59 AM in response to Buster_From_Oak_Park

That link does appear to be what I need, but I ran into an issue trying to follow the instructions there. When I boot into 'internet recovery mode' I get a screen that wants me to select a wi-fi network. I can see the connections I want, but because this is a corporate network, I can't actually connect to them. The recovery screen assumes a public network, but all the connections I have available require a username/domain which there is no input for. I tried disabling wi-fi and using ethernet instead, but as soon as it hits the recovery screen, the wi-fi seems to be re-enabled and there is no ethernet option.

I have no idea where else to even look at this point; all my searches take me in a circle.

Reply