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Dear all
My iPhone starts to lag.
(freezing display for approx. 10 seconds, unable to make phone calls (for approx. 10 seconds))
Restarting the device helps for some time.
Is there a way to analyse the device?
(tools, diagnose etc.)
I have 256 gb space.
I use 200 gb.
(so I suppose this is not the problem.)
Happy for any advice.
Kind regards
iPhone 7, iOS 12
Hello bedu,
Thanks for that info and for choosing the Apple Support Communities. If I understand correctly, you are having an issue with your iPhone being unexpectedly unresponsive. First, make sure your iPhone is up to date, as the updates contain stability fixes that can resolve issues like yours, as well as important security updates to keep your iPhone safe.
Update the iOS software on your iPhone, iPad, or iPod touch
If you're still having this issue, your next step is to reinstall iOS on your device; this will help us isolate the situation further. Reinstalling iOS should not affect any of your data, but it is always a best practice to make sure you have a current backup in either iTunes or iCloud.
How to back up your iPhone, iPad, and iPod touch
Transfer photos and videos from your iPhone, iPad, or iPod touch
Once you have a current backup, follow the steps from the "If your device turns on but gets stuck during start up" section in this article:
If your iPhone, iPad, or iPod touch won't turn on or is frozen
Use the “Update” option and not “Restore” and these steps will reinstall iOS. Keep in mind that these steps were written for a different issue, but they will still help us isolate the situation further.
Cheers!
Hello bedu,
Thanks for that info and for choosing the Apple Support Communities. If I understand correctly, you are having an issue with your iPhone being unexpectedly unresponsive. First, make sure your iPhone is up to date, as the updates contain stability fixes that can resolve issues like yours, as well as important security updates to keep your iPhone safe.
Update the iOS software on your iPhone, iPad, or iPod touch
If you're still having this issue, your next step is to reinstall iOS on your device; this will help us isolate the situation further. Reinstalling iOS should not affect any of your data, but it is always a best practice to make sure you have a current backup in either iTunes or iCloud.
How to back up your iPhone, iPad, and iPod touch
Transfer photos and videos from your iPhone, iPad, or iPod touch
Once you have a current backup, follow the steps from the "If your device turns on but gets stuck during start up" section in this article:
If your iPhone, iPad, or iPod touch won't turn on or is frozen
Use the “Update” option and not “Restore” and these steps will reinstall iOS. Keep in mind that these steps were written for a different issue, but they will still help us isolate the situation further.
Cheers!
Hey Starr. C
Thanks for your help.
I will wait with updating from 12.14 to 12.2 until 12.3 is available as I read that going back will not be possible.
And I would get back to this discussion if the problem persists.
Thanks again.
Cheers
Hey Starr C.
I did an update with the update option.
(I thought this would keep me on 12.14 but it automatically took 12.2)
So, basically I made an usual update, I think.
So, I'm on 12.2 and everything runs fine.
(didn't have any freezing since.)
Thanks for your advice and your helpful instruction.
Cheers!
iPhone 7 starts lagging
