Tinder Subscription

When I took a 1 month subscription for Tinder, there was no auto renewal cancellation, or at least I could not find it.

Today I just received your invoice for its renewal, which I have not authorised and you are refusing to give me the refund, even though I am cancelling it on the same day !!

I live in Bangkok, and since your site wanted me to speak to an agent. After doing this, whatever phone call I am setting up, is coming to me in Thai language, which I don't speak !!

I really regret using Apple subscription process for the first, and most likely the last time.

In fact, with such a poor customer service I am now seriously thinking of moving over to Pixel,

since all the apps I am using are all google - gmail, contacts, photos, youtube, maps.....I am not using Apple for anything.

I also don't understand why a customer has to provide free space to your software updates ??

Apple seems to be going down very rapidly !!!

I hope Apple refunds this wrongly charged amount off $ 14.99 but even if not, I am not going to waste any further time, as I've already spent the last one hour trying but haven't even reached any place yet.

iPhone 8 Plus, iOS 12

Posted on Apr 26, 2019 2:46 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 26, 2019 3:12 AM

This is a user to user forum: you are not talking to Apple here.


To cancel a subscription please see


https://support.apple.com/HT202039


Strictly speaking all purchases

are final (after all, you can't very well return them): please see this

page for information on requesting a refund:


https://support.apple.com/HT204084


Apple do say in that page, 'You can't request refunds for recurring charges':

however they have been known to be sympathetic in cases of actual error, so

it's possible that they may allow you a refund as a one-off concession:

but please be aware that they are under no obligation to do so: go to


https://www.apple.com/emea/support/itunes/contact.html


Alternatively go to the page

suggested in the Help page linked to above:


https://reportaproblem.apple.com/?s=6


If you have been through this process and the refund has been refused, that is really the end of the matter.

Similar questions

1 reply
Question marked as Top-ranking reply

Apr 26, 2019 3:12 AM in response to nkm111

This is a user to user forum: you are not talking to Apple here.


To cancel a subscription please see


https://support.apple.com/HT202039


Strictly speaking all purchases

are final (after all, you can't very well return them): please see this

page for information on requesting a refund:


https://support.apple.com/HT204084


Apple do say in that page, 'You can't request refunds for recurring charges':

however they have been known to be sympathetic in cases of actual error, so

it's possible that they may allow you a refund as a one-off concession:

but please be aware that they are under no obligation to do so: go to


https://www.apple.com/emea/support/itunes/contact.html


Alternatively go to the page

suggested in the Help page linked to above:


https://reportaproblem.apple.com/?s=6


If you have been through this process and the refund has been refused, that is really the end of the matter.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Tinder Subscription

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