Wireless Beats x Keep Disconnecting

Every time I try to connect my wireless beats x they keep disconnecting. I have tried resetting the beats and have forgotten them from my devices and they are still disconnecting. I haven't had this problem before and they are only around 9 months old and are well looked after. Does anyone know how to fix this? or have they just died? Bit of a pain since they where quite expensive paid $199.00 for them and haven't even been used or lasted a year...

Posted on Apr 26, 2019 5:00 AM

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1 reply

Apr 27, 2019 10:20 AM in response to maryrose1996

Good afternoon maryrose1996,


Welcome to the Apple Support Communities!


I understand your Beats X earphones aren't working properly.  The resource below will provide some troubleshooting steps you can try and instructions if they need to be repaired.


Beats X Support


Set up and use your Beats X earphones


How to send your Beats earphones to Apple for repair in the United States and Canada


Take care.

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Wireless Beats x Keep Disconnecting

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