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Keep emails on my phone even after Outlook remove them from the web

Up until 4/24 I was able to keep emails on my phone even after Outlook removed them from the web. Now as soon as they are removed, my emails on my phone vanish. I think my email was using a POP setting but was changed to IMAP by a tech. My phone automatically sets up IMAP when I try to set up an email account.



[Re-Titled by Moderator]


iPhone 6s, iOS 12

Posted on Apr 26, 2019 11:30 AM

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Posted on Apr 26, 2019 11:32 AM

That sounds like your phone was switched from POP to IMAP. You will need to delete the account, then add it back as a POP account. That's a little tricky; here are some instructions-->Forcing creation of a POP or IMAP email a… - Apple Community

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Keep emails on my phone even after Outlook remove them from the web

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