Number being used on another account

I tried to add my number to my new account, but it says it is already in use on another account. I do not have this number linked to any other account of my own. What can I do? I'm assuming the number used to belong to someone else, but has been deactivated, and now they're keeping me from using this number on my own account.

iPad Air, iOS 12

Posted on Apr 28, 2019 9:51 AM

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1 reply

Apr 29, 2019 6:30 AM in response to br1ttdawg

Hello and welcome to Apple Support Communities, br1ttdawg!


I understand that you're trying to add your phone number to your Apple ID, but you're being told that the phone number is being used on another account. I'd be happy to provide information to help you out.


You'd have to reach out to Apple Support for assistance with this issue. You can find the number you'd need to contact depending on your country here:

Contact Apple for help with Apple ID account security


Thank you for using Apple Support Communities.

Enjoy your day!

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Number being used on another account

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