Every time I open my Safari browser or Chrome my home page is replaced with “We Know” search engine. It got past my virus protection and I can’t get it to go away. I’ve tried deleting both apps running a virus scan and removing anything that comes up quarantine and nothing has worked. Does anyone know how to fix this issue?
MacBook Pro 13", macOS 10.13
1. Run the latest release of Malwarebytes for Mac to remove malware/adware installed on your Mac.
Install guide: https://support.malwarebytes.com/docs/DOC-1817
Uninstall Guide: https://support.malwarebytes.com/docs/DOC-1190
Click the “Scan Now” button.
Repeat the scan please.
Once done quit Malwarebytes for Mac.
Restart the computer, relaunch Safari holding the shift key down.
2. Additional steps to take, if necessary.
1. Remove unknown profiles.
System Preferences > Profiles
Open System Preferences, click the “Profiles” icon ( a checkmark on a gear) .
When Profiles pane opens, select the unknown profile and click the minus button at the bottom.
2. Remove unknown extensions: https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac
3. Reset search engine: https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac
4. Reset Homepage. https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac
5. Ref: https://forums.malwarebytes.com/topic/236261-how-to-remove-weknow-malware-and-others/
6. Shutdown the computer from menu. Start your Mac using the Power button.
1. Run the latest release of Malwarebytes for Mac to remove malware/adware installed on your Mac.
Install guide: https://support.malwarebytes.com/docs/DOC-1817
Uninstall Guide: https://support.malwarebytes.com/docs/DOC-1190
Click the “Scan Now” button.
Repeat the scan please.
Once done quit Malwarebytes for Mac.
Restart the computer, relaunch Safari holding the shift key down.
2. Additional steps to take, if necessary.
1. Remove unknown profiles.
System Preferences > Profiles
Open System Preferences, click the “Profiles” icon ( a checkmark on a gear) .
When Profiles pane opens, select the unknown profile and click the minus button at the bottom.
2. Remove unknown extensions: https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac
3. Reset search engine: https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac
4. Reset Homepage. https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac
5. Ref: https://forums.malwarebytes.com/topic/236261-how-to-remove-weknow-malware-and-others/
6. Shutdown the computer from menu. Start your Mac using the Power button.
You have adware/malware installed. Use Malwarebytes Anti-Malware for Mac. It may be necessary to run more than one scan. After scanning a couple of times, restart the computer and test. If necessary, follow the manual instructions. Do not download any other programs. Malwarebytes uninstall
weknow by Thomas R https://forums.malwarebytes.com/topic/236261-how-to-remove-weknow-malware-and-others/
We Know Safari Problems
