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SIM card

I sold my old IPhone to a family member and they are trying to use it at a different company but when they put in the SIM card it says sim not supported phone is locked to a different carrier but I has called my phone company 5 times and each person I have talked to swears that it has been unlocked.

iPhone 8, iOS 12

Posted on Apr 29, 2019 6:17 PM

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Question marked as Top-ranking reply

Posted on Apr 29, 2019 8:49 PM

krystian66 wrote:

I sold my old IPhone to a family member

Hopefully you went through this process at that time. If not, do it immediately.

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support


Next:

How to unlock your iPhone for use with a different carrier - Apple Support

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1 reply
Question marked as Top-ranking reply

Apr 29, 2019 8:49 PM in response to krystian66

krystian66 wrote:

I sold my old IPhone to a family member

Hopefully you went through this process at that time. If not, do it immediately.

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support


Next:

How to unlock your iPhone for use with a different carrier - Apple Support

SIM card

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