You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Cant sign into iCloud account on Mac

I have recently wiped and updated my Mac (Retina Display, early 2012 model). Since then I have tired to log onto my iCloud account but to no avail. Every time I type in my password it just brings me back to the same page before (just showing the email option).


However, when I do type in the wrong password a window pops up letting me know thats the wrong password. So I am unsure why it's simply just not allowing me to log on. I do also have to add that right after downloading the new software when I logged in for the first time and the computer asked me for my iCloud account info, it did not allow me to log on. It instructed me to do it later and brought me straight to the desktop page.


It would be great to have my iCloud info on my computer instead of looking at it in a browser. Also now my new documents wont be backed up. It is very frustrating I don't know what to do.


I have done a lot of research and I cant find anything that helps. So please someone tell me they have had the same experience, and if so… what do I do!!!??

MacBook Pro 13", 10.14

Posted on Apr 29, 2019 8:19 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 29, 2019 8:54 PM

Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply        Pastebin


Etrecheck – System Information

Similar questions

5 replies
Question marked as Top-ranking reply

Apr 29, 2019 8:54 PM in response to Ninamarie876

Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply        Pastebin


Etrecheck – System Information

May 14, 2019 11:43 AM in response to Ninamarie876

I don't see anything in the report that should be causing the problem.


Something to try. Might be a corrupt .plist.


Do a backup, preferably 2 backups on 2 separate drives.


Quit System Preferences.


Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder.  Select Library. Then go to Preferences/com.apple.systempreferences.plist.  Move the .plist to your desktop.


Restart the computer, open the application, and test. If it works okay, delete the plist from the desktop.


If the application is the same, return the .plist to where you got it from, overwriting the newer one.


Thanks to leonie for some information contained in this.

Cant sign into iCloud account on Mac

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.