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Safari is no longer accepting login details for a particular website

This issue appears to only occur with one website https://www.echidnaonline.com.au/password/cs_password.cfm?ot=e, and only appears to impact iPhones that have had their browsing history and website data cleared.

For example:

  • Person A can not login to the above website on their iPhone, yet can login to the same website address using a colleagues iPhone (Person B). Person B has not cleared history or website data.
  • Person B can also not login to the above address using Person A's iPhone
  • Person A's iPhone can be used to access other websites that require login credentials, i.e. online banking websites, without an issue.

I have also tried to download an alternate browser (Chrome) yet this has had no impact on Person A's iPhone and the same issue is encountered.

All login credentials are correct. I have contacted the website administrators and they do not have any answers nor have they had other reports of this issue.

Can anyone offer any solutions?

Thanks


iPhone SE

Posted on Apr 30, 2019 6:49 PM

Reply
Question marked as Best reply

Posted on Jun 4, 2019 11:50 PM

We have found a reason and a solution.


One of the recent apple IOS updates introduced ‘smart punctuation’ which treats apostrophe's differently.  Our Organisation Code has an apostrophe in it, therefore with 'Smart Punctuation' turned on the system automatically entered a slightly different symbol (not the traditional apostrophe) and therefore the server did not recognise our Organisation Code and therefore we could not login.


The Fix: Two options -

  1. Remove the the apostrophe from our Organisational Code
  2. Turn Off Smart Punctuation.


We went with the later.

Settings, General, Keyboard, toggle Smart Punctuation off


Hope this helps others


GT

1 reply
Question marked as Best reply

Jun 4, 2019 11:50 PM in response to NoahsGT

We have found a reason and a solution.


One of the recent apple IOS updates introduced ‘smart punctuation’ which treats apostrophe's differently.  Our Organisation Code has an apostrophe in it, therefore with 'Smart Punctuation' turned on the system automatically entered a slightly different symbol (not the traditional apostrophe) and therefore the server did not recognise our Organisation Code and therefore we could not login.


The Fix: Two options -

  1. Remove the the apostrophe from our Organisational Code
  2. Turn Off Smart Punctuation.


We went with the later.

Settings, General, Keyboard, toggle Smart Punctuation off


Hope this helps others


GT

Safari is no longer accepting login details for a particular website

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