Unable to Redownload iTunes Store Purchases

When I go to download a purchased song from the iTunes Store, I get an error message that reads, "There was a problem downloading 'Song'. An unknown error occurred (-42110). Please check that the connection to the network is active and try again."


I have an active connection, and I am using the latest version of iTunes available---12.9.4.104 for Windows 10 (64-bit) from the Microsoft Store. I also experienced this same issue with the version from Apple Software Update (originally from the website.) How can I fix this? I made the purchases on my iPhone 7, but I want to download the songs to my authorized PC for playback and syncing.

Windows, Windows 10

Posted on Apr 30, 2019 10:27 PM

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Question marked as Top-ranking reply

Posted on May 1, 2019 11:30 AM

For general advice see Troubleshooting issues with iTunes for Windows updates.



The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. When reinstalling right click on the downloaded setup file and use run as administrator. It may also help to temporarily disable any non-Microsoft anti-virus.


Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment. Links to the most recent builds are now at the bottom of the page.



Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.



tt2

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3 replies
Question marked as Top-ranking reply

May 1, 2019 11:30 AM in response to AlexF424

For general advice see Troubleshooting issues with iTunes for Windows updates.



The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. When reinstalling right click on the downloaded setup file and use run as administrator. It may also help to temporarily disable any non-Microsoft anti-virus.


Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment. Links to the most recent builds are now at the bottom of the page.



Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.



tt2

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Unable to Redownload iTunes Store Purchases

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