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i can't change my payment method

i can't change my payment method and i can't download apps

iPhone 7 Plus, iOS 12

Posted on May 1, 2019 6:44 AM

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Question marked as Top-ranking reply

Posted on May 1, 2019 11:21 AM

Apple ID payment information - If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store


contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option. 


iTunes Support


iTunes Support – world wide

6 replies
Question marked as Top-ranking reply

May 1, 2019 11:21 AM in response to maduranga144

Apple ID payment information - If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store


contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option. 


iTunes Support


iTunes Support – world wide

May 1, 2019 7:41 AM in response to maduranga144

What happens when you try? Error message(s)? Apple ID disabled? More information would help.


If this is in the iTunes/App Store, see the 3rd link.


Apple ID is locked or disabled


If you have changed your ID or password, have you followed the steps in this article?


What to do after you change your Apple ID or password - Apple Support     


 Apple ID disabled - Your account has been disabled in the App Store and iTunes


If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option. 


iTunes Support


iTunes Support – world wide

i can't change my payment method

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