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5th generation IPad stopped loading or updating

Unable to check messages, mail, facebook or loading the news app. Have turned off and on several times but each time one more thing goes out. Please advise

Posted on May 1, 2019 10:15 AM

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Posted on May 1, 2019 10:20 AM

Might sound like a silly question but have you confirmed it is connected to a wireless network? I ask as all of the apps you are referring to require internet access in order for them to work properly. If you are connected to wireless and you know the network is working properly for other devices, perform a network reset on your phone (not a full reset, just a network reset). After the phone reboots try connecting to the wireless network again (you'll need to enter the wireless password again). If there is still an issue power off your router for 5 seconds and power it back on and try your phone again after a few minutes.

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May 1, 2019 10:20 AM in response to sidrademanzana

Might sound like a silly question but have you confirmed it is connected to a wireless network? I ask as all of the apps you are referring to require internet access in order for them to work properly. If you are connected to wireless and you know the network is working properly for other devices, perform a network reset on your phone (not a full reset, just a network reset). After the phone reboots try connecting to the wireless network again (you'll need to enter the wireless password again). If there is still an issue power off your router for 5 seconds and power it back on and try your phone again after a few minutes.

5th generation IPad stopped loading or updating

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