Printer Setting

Some printer vendors provide more functionality in their first love, Windows printer drivers, than what they provide with their Mac drivers, which they may or may not keep current with the shipping version of macOS. Canon makes, or has made a kazillion ImageRunner printer models. As you were non-specific about your model number, I cannot check for the most current driver available and its compatibility with Mojave.

Google the following unquoted string: Canon ImageRunner ____ driver . Where the underscore is your explicit model number. The first few hits should be canon.com or canon.co.uk sites where you can click on a black Drivers and Downloads box. The recommended driver may not be the most current, so look for 2019 dates if available, or after Sept 2018 for possible Mojave support. If you update your current macOS Mojave drivers, you will want to perform a Reset the Print System to use that updated driver.

Look for the printer manual on the Canon Site, and in particular one that talks about OS X or macOS — if separate. Determine if it contains specific instruction on how to make the stapler option work in Mojave. Failing that, contact Canon directly for help.

Consider, contacting Canon (The Manufacturer) directly.

First, perform a Chat with Canon, and then, having troubleshot all of this, provide Canon with Feedback.

Chat Link: Canon Contact Us

Feedback Link: Go to: Top-Let corner of usa.canon.com, above the Canon emblem > Click on it. Select "Product" > Select: Rating Star (which is required) > Select "Printers" as the Category > Give Feedback on this (1000 characters max) > Finally, Submit: Your Feedback (by clicking the "Send Feedback" button on the bottom-right corner of the feedback frame.

Outcome of Contacting Canon: Perhaps, a Support Representative will back to you directly on ll of this, informing you what they have come across for answers as to how to go about troubleshooting all of this. The more common of an issue this becomes, the more Canon will know about it, thus leading to their engineers to know what to be working on (drivers), and the type of customers that need this assistance (business).

I just spent several minutes searching Google for Canon ImageRUNNER 400IR driver with only hits on 400i, 400IF, 400N, or 400S drivers — or 400iR factory service manuals. This includes specific searches on the Canon business site which returned nothing found.

I cannot explain why a driver installation and Reset Print System resulted in 10.16.0 driver version when a 10.18.0 was installed. Still no stapling functionality, in case the real 10.18.0 drivers are installed, but the reported driver version is incorrect? Any change after a reboot?

Printer vendors, whether consumer or business products, will stop supporting a product after a certain timeframe, as they have introduced newer products, and divert their development resources there. Age old problem, and apparently, more emphatic on the Mac than Windows, or Linux.

It is unlikely that you received a bad installation, or the installer probably would have complained. You can just install the drivers again (for emotional support), and Reset the Print System again to re-add the printer with the 400iF driver again. Then reboot, although that is not really necessary. As for those 50 files, there may be other support files in that driver install, or Canon may have bundled other drivers into the installer. I wouldn't worry about them, just the 400iF driver.

Will that Canon dealer support your quest to resolve the proper configuration in support of that stapler capability? Canon may also provide additional software for the 400iF that the printer driver that you installed must detect before enabling the full stapler functionality in the print panel.

Argggh. 🙃

Great Job!

I think you should give Apple feedback on this as well.

So, here is the link to use: Product Feedback - iMac - Apple