I think a previous (deleted, forgotten) mac id is preventing me from updating. my mac id and password is working for everything else on this new macbook air, but I can't get the updates installed. Tried to restart, tried itunes, tried everything suggested...
MacBook Air 13", macOS 10.14
Hello tutusuzyq,
Thanks for using the Apple Support Communities! I understand that you are having an issue redownloading apps to your MacBook Air. I'm happy to provide you some information.
Here is a resource that can help you.
If you no longer has access to the Apple ID. You will need to delete the apps and download them under your current Apple ID. If questions after reviewing the link, please let me know.
Have a great day!
Can't install updates on new macbook air
