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I created an Apple ID ages ago and barely used it. I just recently got an iPhone and trying to switch to the ecosystem. However, I can't seem to log into my Apple ID account without the security question answers and they won't let me reset it because of insufficient information.
I'm interested in recovering this Apple ID because it is the same as my gmail account. Any help would be appreciated.
Thank you
iPhone XS
Reset Security Questions
Contact Apple for help with Apple ID account security
You may need to reach Apple’s Account Security department. If you cannot find your country or are not able to call, then complete this form and send it to them.
Try using Apple's iForgot service. If it says they don't have sufficient information, you need to contact Apple's Account Security team. To reach them, click hereand pick a method; if you can't use any of the ones listed, fill out and submit this form.
For Problems With Your Apple ID
In fact, Account security team ain't resetting security questions anymore. If a customer forgot his/her answers to security questions there's nothing Apple can do.
customer could contact for identity verification in order to reset Apple ID password but security questions aren't reseted by Apple support anymore.
Kappy's links contain how to phone Apple Support. Try this one >>> Account Security
Thank you. I've actually tried most of the items you listed and will give the form go :). I was hoping for a chat line or phone line to be present as a service, but wasn't able to locate that.
Try this: Apple Support by e-mail or chat. I doubt they will fix security questions by this way because it would be insecure to do so.
Old Apple ID - Forgot Security Questions
