Mobile data menu vanished

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anniina161 Author

Level 1

8 points

Mobile data menu vanished

I can't use wifi because my mobile data doesn't go on. The menu in settings is empty! How do I fix this?

iPad Air 2, iOS 12

Posted on May 2, 2019 12:39 AM

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Answer 1

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anniina161 Author

Level 1

8 points

May 3, 2019 4:35 AM in response to 7achance

Hello and thank you for your help!

Turns out I was trying to solve a wrong problem. I took the tablet to a local shop and it turned out the problem was VPN not mobile data. (Because, mobile data can’t even be on when there is no sim-card.)

I used the free VPN “Onavo Protect” and for some reason something has changed and I can no longer use it or internet will shut down.

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Answer 2

7achance

Community Specialist

May 2, 2019 1:09 PM in response to anniina161

Hey anniina161,

Welcome to the Apple Support Communities! I see you're having trouble accessing the Settings menu on your iPad, so I wanted to offer a few suggestions that may help. To get things started, would you mind simply restarting your iPhone: Restart your iPhone, iPad, or iPod touch - Apple Support

If that doesn't seem to help, the next thing you should do is backup your iPad: How to back up your iPhone, iPad, and iPod touch - Apple Support, then check for and install any pending iOS updates: Update your iPhone, iPad, or iPod touch - Apple Support

Be sure to update the thread with the results, because there are some other things we can check if those above don't help.

Cheers!

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Mobile data menu vanished

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