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Galandro Author

Level 1

4 points

safari

I'm having two problems with Safari. First every time I use google as the search engine it automatically switches to a different one (bing, yahoo etc) to produce the results. I have google as the default search engine in preferences. Second when I quit Safari it automatically restarts there is nothing that I can do to quit it without it restarting automatically. I've tried to force quit, restart and shut down and restart and the same thing keeps happening. Any suggestions to my issues? I'm at the point that I think there is malware on the computer but I followed  suggestion that tells you to restart because the OS automatically searched and removes malware on a restart.

MacBook Pro 15", macOS 10.14

Posted on May 2, 2019 10:28 AM

Best reply

macjack

Level 10

111,180 points

Posted on May 2, 2019 10:30 AM

It's a browser hijacker you've picked up.

Force Quit Safari ( command + option + esc keys).Then restart Safari holding the Shift key. If you still have problems Empty Caches (Safari menu > Preferences > Privacy > Remove all website data. (This will also remove history if you do not want to remove History open Safari Preferences > Advanced and check mark “Show Develop Menu” then choose “Empty Caches” from Develop Menu ).

Then go to Safari menu > Preferences > Extensions and check there. If there is an extension delete it.

If the problem persists then download and run Malwarebytes. Malwarebytes was developed by one of our own colleagues here in ASC and is about the most proven anti-malware software for Mac.

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