UserDummy wrote:
Was told to delete everything from my IPhone and IPad and start over (data saved in cloud) and then they will [sinc] sync
First of all, iOS devices (iPhones, iPads, iPods) do not sync to each other. If you sync them, they sync using iTunes on your computer.
Secondly, deleting everything from each device might be a good cleansing mechanism, but it would have nothing to do with your issue.
If you would like to cleanse your iPhone and/or iPad, here's how:
What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support