You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Music Purchase

I purchased several years ago a compilation album. I recently had an issue with my Itunes and Iphone and lost all my music. I have been able to restore the albums that I had personally burned from CD's to Itunes but the Store apparently has no record of my purchase. How do I go about retrieving my purchase?

iPhone 8 Plus, iOS 12

Posted on May 3, 2019 8:59 AM

Reply
Question marked as Top-ranking reply

Posted on May 3, 2019 10:36 AM

Mitchel,

Make sure you are using the same account from which the item was originally purchased. Also note that if the item is no longer on sale in your country's iTunes Store, you cannot re-download.


See steps in here:

http://support.apple.com/kb/ht2519


If there is still a problem, contact Customer Service:


1 reply

Music Purchase

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.