apple music browse not working

I had this issue too. macOS 10.11.6 on an Early 2009 Mac Pro that maxes out at 10.11.6

Tried all kinds of things but ended up uninstalling iTunes 12.8 and downgrading to v12.4.3.

(Make sure you have a backup before trying anything like this)

1/ Close iTunes

2/ Open Terminal

3/ sudo rm -r /Applications/iTunes.app

4/ In Finder, click Go>Home

5/ Navigate to Music>iTunes and delete iTunes Library.itl (The older iTunes will complain that this was created by a newer version of iTunes)

6/ Download and install iTunes 12.4.3 https://support.apple.com/kb/DL1892?locale=en_US

Just wanted to chime in that I too have this problem. I am using OS X EL Capitan 10.11.6 and iTunes 12.8.2.3 and I get a white screen when I click on "explore, radio, or for you." I have an active Apple Music subscription and I have tried uninstalling and reinstall iTunes and multiple computer re-starts with no luck. It worked just fine on this computer until Friday, May 3.

Hello, tutaix.

Thank you for using Apple Support Communities! I understand that you're having trouble using Apple Music on your Mac. I'm happy to provide a few steps to try.

First, double check to make sure that your Apple Music subscription is active: View, change, or cancel your subscriptions - Apple Support

Then, try to force quit iTunes on your Mac, to see if the behavior changes the next time you launch: How to force an app to quit on your Mac - Apple Support

Reply back to the community to let us know if these steps help.

Take care.

I have the same issue but only on one of my Macs (at work): an old Mac mini with it's latest possible MacOS, 10.11.6 (iTunes is 12.8.2.3). It worked until last week Thursday. I have a family plan.

It works nicely on my MacBook Pro with the latest MacOS

Hi,

I have checked that my Apple Music subscription is active - and it is.

I have force quit and restrarted Itunes, but the problem is still there.

"For you", "Browse" and "Radio" still do not show anything ...

Just unchecking "install app updates" under System Preferences>App Store will take care of this, then you can go into App Store>Updates, right click on the newer version of iTunes that comes up and hide the newer iTunes update (if you like)..I'm going to do this in case I forget and end up accidentally updating it.

Hi @Mccrmjen You might want to try rebooting and testing iTunes again today just in case this was resolved on the Apple side as I believe @tutaix reported. I can't test this until I get to the affected machine.

If you still need to reinstall, you probably missed the step when you delete the file in the Terminal app.

While Terminal is open, paste in sudo rm -r /Applications/iTunes.app

It will ask you for your password if you're an admin - if your regular account is NOT an admin account on your computer (which is actually good practice!), you should simply log into your admin account and run that sudo account in Terminal to remove iTunes.

(You can also use a function called su to accomplish this from your user account but that's getting into the weeds a bit)

When you're done with the Terminal command you shouldn't be able to open iTunes at all or see it in your Applications folder. Then you're ready to install the older version. Remember to heed my subsequent posts about turning the App updates off and hiding the iTunes update app - that might be why it updated on you.

I have the same issue and I've done everything you've mentioned but it is still not working.

My Apple Music subscription is active and i tried to force quit itunes but didn't work.

Oh yeah - you'll have to turn off your automatic updates after doing this - or it'll get clobbered and you'll be back to square one :)

Thank you diamondbollox! I did as you suggested above and it worked! I was also able to "hide" the update, so I don't have to worry about someone else screwing it up.

Great! You’re very welcome.

Well, now everything works fine again.

(must be some apple magic - I have not updated enything)

Thanks for the update - I guess I'll try to update when I get back to that machine next week and see if it works with the latest version of iTunes on 10.11.6

When I reinstall the older version it tells me I still have the updated version installed. I mover the library to the trash are there any other items I need to delete before install?