apple music browse not working

Apple music is not loading in my itunes. When i click the page "explore", or "radio", or "for you" it just stays all white with nothing on the page below that part with the play/pause buttons, the volume level and the search bar... what should i do?

MacBook Pro 13", OS X 10.11

Posted on May 3, 2019 12:59 PM

Reply
Question marked as Top-ranking reply

Posted on May 8, 2019 1:42 PM

I had this issue too. macOS 10.11.6 on an Early 2009 Mac Pro that maxes out at 10.11.6

Tried all kinds of things but ended up uninstalling iTunes 12.8 and downgrading to v12.4.3.

(Make sure you have a backup before trying anything like this)

1/ Close iTunes

2/ Open Terminal

3/ sudo rm -r /Applications/iTunes.app

4/ In Finder, click Go>Home

5/ Navigate to Music>iTunes and delete iTunes Library.itl (The older iTunes will complain that this was created by a newer version of iTunes)

6/ Download and install iTunes 12.4.3 https://support.apple.com/kb/DL1892?locale=en_US

18 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

apple music browse not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.