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Sarah735 Author

Level 1

0 points

Activity data not fully synced to new phone

I upgraded my phone a few days ago from my iPhone 7 to the iPhone X. I set up the new phone by using my current 7s most recent back up (an hour before setting up). Whilst it appears to have lost a number of phone numbers, I have managed to resolve this. However the activity app seems to only have the last 37 days of data (35 days at the point of setting up the new phone). I have had my Apple Watch for over a year but it’s lost all data from before 28th April!? This means I’ve also lost a lot of awards if previously earned. Can any one shed any light on how to resolve this?

Thanks

Sarah

Apple Watch Series 4, watchOS 5

Posted on May 4, 2019 11:43 AM

Top-ranking reply

sberman

Level 10

268,239 points

Posted on May 4, 2019 2:50 PM

Did you set up the iPhone X using your iPhone 7's backup from iTunes?

If so, that backup must have been encrypted in order to save any health data. An unencrypted iOS backup in iTunes does not save health-related data.

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Activity data not fully synced to new phone

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