Apps not getting access to Photo Library

Question

Level 1

60 points

Apps not getting access to Photo Library

On my wife's iPhone SE, she is having problems getting access to her Photos Library from Apps. She first noticed it with Instagram. She could post a photo taken on her camera but could not access any from her photo library. She has tried General -> Reset -> Reset Location & Privacy several times but that didn't work. She then re-installed Instagram. Wheras it had previously listed Photos in Setttings/Instagram, and appeared to show it had access to the library (although it kept asking for access from within Instagram app), now Photos wasn't evn listed as a possibility for Instagram to connect to. She's also had problems trying to access her Photos Library from Dropbox on her phone.

Any advice? Thank you

Posted on May 6, 2019 1:03 AM

Reply

Answer 1

Top-ranking reply

Lawrence Finch

Community+ 2025

Level 10

228,768 points

May 6, 2019 8:43 AM in response to insch

Go to Settings/Screen Time - Content & Privacy Restrictions. Turn it on if it is off. Under Privacy choose Photos and set it to Allow, and turn on the apps there. Note that you must launch the app at least once before it will appear in the list. That's also true for Settings/<app name>

Reply

Answer 2

May 6, 2019 8:29 AM in response to insch

In general an app cannot access another app's data without "permission"; this is a feature of iOS security. Go to Settings, then tap each app that needs access to Photos and see if there is a switch to allow access to Photos.

Reply

Answer 3

May 6, 2019 7:55 AM in response to insch

WhatsApp, Snapchat, Telegram, Viber, Facebook, Twitter, Instagram, Google Photos, YouTube, Dropbox and LinkedIn are not Apple products. Contact the App developer for any issue on these from the link below against each app.

FaceBook --> App Support
Twitter --> App Support
Instagram --> App Support
LinkedIn --> App Support
WhatsApp --> App Support
Viber --> App Support
Snapchat --> App Support
Telegram Messenger --> App Support
Google Photos --> App Support
YouTube --> App Support
Dropbox --> App Support

How to contact an app developer - Apple Support

https://support.apple.com/en-us/HT207959

Reply

Answer 4

insch Author

Level 1

60 points

May 6, 2019 8:23 AM in response to SravanKrA

Thank you. I am aware of this. It's just that my wife's issue seems to be phone specific with none of her apps being able to access her Photos Library. I can't imagine that all the apps are faulty. Something seems to be blocking access to her library.

Reply

Answer 5

May 6, 2019 7:57 AM in response to SravanKrA

Thanks for that great bit of research.

Reply

Answer 6

insch Author

Level 1

60 points

May 6, 2019 8:34 AM in response to Lawrence Finch

That's the thing - Photos is just not there in the list for the apps - there is no way to choose to give access to it.

Reply

Answer 7

insch Author

Level 1

60 points

May 6, 2019 8:50 AM in response to Lawrence Finch

Aha! We haven't tried that - I'll have a look when my wife is back. She may have turned off all kinds of security settings at one point or another. Thanks

Reply

Apps not getting access to Photo Library

Similar questions