iPad Pro 10.5 2017 keyboard not working

Hello Art4ho,

Thanks for going through the troubleshooting article, and providing more information. Since you still have an issue, I recommend contacting AppleCare for more help.

You may use this link to contact AppleCare: Contact - Official Apple Support

If you believe the issue to be related to the connector, you can also visit an Apple Authorized Service Provider or Apple Store and have the iPad and Smart Keyboard checked.

Please review this help article prior to bringing your device in to be checked: Get your iPhone, iPad, or iPod touch ready for service - Apple Support

You can find a service provider using this link: Apple Find Locations

Thanks and have a wonderful day.

Hello Art4ho,

Thanks for visiting the Apple Support Communities and asking for help with the Smart Keyboard.

Please try the troubleshooting in this help article: Use your Smart Keyboard Folio or Smart Keyboard with iPad Pro - Apple Support

If you have gone through the entire article, there is more help at the end to try also:

"Get help

If your iPad Pro doesn't detect your Smart Keyboard Folio or Smart Keyboard or you see an "Accessory not supported" alert on your iPad Pro, make sure there's no debris or plastic covering on the Smart Connector pins on the keyboard or the Smart Connector on the iPad Pro. Also, try these steps:

1. Make sure that your iPad Pro and Smart Keyboard Folio or Smart Keyboard are in the Type position and that you have the latest version of iOS.
2. Remove the Smart Keyboard Folio or Smart Keyboard from your iPad Pro.
3. Restart your iPad Pro.
4. Reconnect the Smart Keyboard Folio or Smart Keyboard."

Thanks and have a wonderful day.